Privacy Policy

This Privacy Policy describes how EnergiaConnessa Solutions ("we", "us", or "our") collects, uses, and protects your personal information when you use our online platform, which includes our site and related services concerning energy efficiency consulting, smart grid solutions, telecommunications infrastructure for energy systems, IoT connectivity for energy monitoring, renewable energy performance analysis, utility cost optimization, data transmission services for industrial clients, and smart home energy management systems. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We may collect various types of information from and about users of our online platform:

Personal Information: This includes information that can be used to identify you directly or indirectly, such as your name, postal address, email address, phone number, and payment information when you engage with our services. If you represent a company, this may include your contact details within that company.

Usage Data: We automatically collect information about your interaction with our site and services. This may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data. This helps us understand how users access and use our platform.

Information from Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences on our site.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide and maintain our services, including processing transactions and fulfilling requests for information or services. To improve, personalize, and expand our online platform and services. To communicate with you, respond to your inquiries, and provide customer support. To send you technical notices, updates, security alerts, and administrative messages. To monitor and analyze trends, usage, and activities in connection with our services. To detect, prevent, and address technical issues or fraudulent activity. To comply with legal obligations and protect our rights and interests. We process your personal information based on lawful grounds, such as your consent, the necessity to perform a contract with you, compliance with a legal obligation, or our legitimate interests, provided these interests are not overridden by your data protection rights.

Sharing Your Information

We do not sell your personal information to third parties. We may share your information with third parties in the following circumstances:

With service providers and partners who perform services on our behalf (e.g., payment processing, data analytics, hosting, customer support). These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed. When required by law or legal process, such as in response to a court order or subpoena. To protect the rights, property, or safety of EnergiaConnessa Solutions, our users, or others. In connection with the merger, sale, or acquisition of all or a portion of our business, in which case your information may be transferred as part of the transaction.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal data. These rights may include:

The right to access the personal data we hold about you. The right to request rectification of inaccurate or incomplete personal data. The right to request the erasure of your personal data under certain conditions. The right to request restriction of processing your personal data. The right to object to the processing of your personal data. The right to data portability, allowing you to receive your personal data in a structured, commonly used, and machine-readable format. The right to withdraw consent at any time where processing is based on consent. The right to lodge a complaint with a supervisory authority.

Our site uses cookies and similar technologies to enhance your user experience, analyze site usage, and for marketing purposes. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our online platform is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent.

Links to Other Websites

Our site may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

If you have questions or concerns about this Privacy Policy or our data processing practices, you can contact us by mail at the following address:

EnergiaConnessa Solutions
35 Via dei Mille
Bologna, Emilia-Romagna, 40122
Italy